We received a letter from an internal accounts receivable management service from our medical facility. It stated we owed $51. Having not been to that facility in over a year, I was greatly confused. I called the number on the letter and asked what this was. It was from a service date of 7/28/09...July 2009?!?! 2009?!?!?!?!?!!!!!!!!!! So why is this the first we're hearing of it?????????? Well, not the FIRST time, but the first time since I discussed the issue with the medical facility and they said they would file with my secondary insurance.
So, a series of phone calls ensued which led me back to the medical facility. The last conversation
I had with them was November 2009 when they were having everything recoded (the reason why we got the initial bill was that things weren't coded correctly), then resubmit to the insurance companies...apparently it DID NOT happen...the insurance companies said so...one never received the recoded information, the secondary never received a claim, at all! Man, did I feel like Charlie Brown trying to kick a football!!
Now, everyone has been in a situation where they have paid for something and received less-than-standard service/product, etc. Some people would brush it off and go on only to have to rearrange their budget and cut others short to make up for the less-than-standard issue they chose to ignore. Grrr, I just don't get it!
Maybe that's why God has put me where I've been several times...advocating for our helping and encouraging others to advocate for themselves.
So, the moral of this story is: Standing up for oneself doesn't have to be or mean a person is rude and obnoxious, just articulate and assertive."You will not have to fight this battle. Take up your positions; stand firm and see the deliverance the LORD will give you, Judah and Jerusalem. Do not be afraid; do not be discouraged. Go out to face them tomorrow, and the LORD will be with you.” 2 Chronicles 20:17 NIV






